Executive – Customer Success

Job Code : 1579


Newly incorporated entity specialized in online services is on the look- out for an Executive – Customer Success.


Customer Service Delivery

  • Take inbound calls and make out outbound calls at established work time level. Handle a minimum of 100 calls per week
  • Taking the appropriate problem-solving steps. Identify, solve, confirm client inquiries and requests received by mail, email, online or in-person
  • Follow-up with client to confirm resolution and customer satisfaction
  • Dealing with second level enquiries or referring them to the appropriate person within the office who can deal with them
  • Process certain changes during client interactions (Backend portal check for online service providers)
  • Ensure client privacy is always protected
  • Develop and maintain a positive working relationship with all service providers.

Administration support

  • Assist the management when required or as assigned by the Manager
  • Ensure monthly billing payments are made on a timely manner and conduct regular follow ups.
  • Process all assigned transactions within the acceptable SLAs parameters
  • Provide regular sales reporting to the reporting manager using the correct report templates
  • Monitor and Manage requests to dashboard
  • Service Partner management, Execution of in-app notifications, WhatsApp and SMS campaign and call back, Sending Daily sales report.


  • GCE O/L or A/L with at least one year of sales and marketing experience.
  • Familiarly in working on social media platforms will be added advantage
  • Willingness to travel

Interested candidates can apply by sending their CVs to: hroperations@bconnected.lk or apply through our online portal here.

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